Please note we will not be boarding for the following dates:
3rd - 8th June 2024
27th Sept - 13th Oct 2024
Drop Off & Pick Up Times available by appointment only
Please ensure to confirm your drop-off/pick-up times via message rather than in person. This helps me to stay organized and ensures that I can check for available time slots. :)
If you require a specific time of day for drop-off/pick-up, we recommend booking your time slot as far in advance as possible. Thank you! :)
Please try to provide us with a small time window for your arrival (such as 1 pm - 1:15 pm). It's best to confirm this pick-up/drop-off time a few days before your arrival so that we can plan pet care, accommodate other customer arrivals, and manage our home life accordingly.
Please ensure that a specific time has been given by the morning of the pick-up/drop-off.
If you anticipate being late by 20 minutes or more, kindly inform us as soon as possible.
If you arrive more than 30 minutes early or late without prior notice and confirmation from us, please understand that we may not be available to answer the door immediately.
While it may be convenient to pick up your pet on your way back from traveling, please note that our hours extend until as late as 8 pm on weekdays. We recommend scheduling a later pick-up slot to account for any potential delays.
Please be aware that we are unable to take any phone calls due to poor network signal in our area, which often leads to calls cutting out.
If you have any uncertainties or would like to discuss your pet's care or accommodation in detail, we strongly recommend visiting us on-site to personally view the accommodations. This allows for a clearer understanding and helps avoid any potential confusion. Additionally, we require all pet information to be provided in writing for reference.
Thank you for your understanding! :)
While we hope to provide as much information on our website as possible, please feel free to reach out via message if you have any further questions. We are always here to assist, and appointments for viewings can be arranged at your convenience.